Make your customers
obsessed with your software.
Make your customers
obsessed with your software.
Onboarding and retention email sequences for SAAS, tech and subscription-based companies.
Onboarding and retention
email sequences for SAAS, tech and subscription-based companies.
This is why your users leave
This is why your users leave
LEARNING CURVE
Starting with something new is fun, but if it takes too long to learn how to use it ang get results, they will not stay for long.
OVERWHELM
The struggle of learning something new is worse than going back to old methods, even if they are causing pain.
VALUE FOR MONEY
Even if you know your product is THE answer to all their problems, they don't understand it the same way you do.
LEARNING CURVE
Starting with something new is fun, but if it takes too long to learn how to use it ang get results, they will not stay for long.
OVERWHELM
The struggle of learning something new is worse than going back to old methods, even if they are causing pain.
VALUE FOR MONEY
Even if you know your product is THE answer to all their problems, they don't understand it the same way you do.
Plus, they forget.
Your customers use countless software.
You must become unforgettable and stand out in the crowd of "onboarding-less" platforms.
Plus, they forget.
Your customers use countless software.
You must become unforgettable and stand out in the crowd of "onboarding-less" platforms.
NO, the knowledge base is not enough.
NO, the support portal is not enough.
NO, the 24/7 chat support is not enough.
NO, the knowledge base is not enough.
NO, the support portal is not enough.
NO, the 24/7 chat support is not enough.
These options require effort and intention,
something you can expect from a loyal, long-time customer, not a new one.
In those first days of using your software, they need 3 things:
quick wins, excitement, and solutions.
You want to provide them with a striking experience.
These options require effort and intention, something you can expect from a loyal, long-time customer, not a new one.
In those first days of using your software, they need 3 things:
quick wins, excitement, and solutions.
You want to provide them with a
striking experience.
LEARNING CURVE
Starting with something new is fun, but if it takes too long to learn how to use it ang get results, they will not stay for long.
OVERWHELM
The struggle of learning something new is worse than going back to old methods, even if they are causing pain.
VALUE FOR MONEY
Even if you know your product is THE answer to all their problems, they don't understand it the same way you do.
If your open rates are extremely low and you see no engagement, you are quite possibly ending up in their spam folder.
This is how we can help
This is how we can help
CONSULTING
Let's work together to create the perfect onboarding process and customer journey.
TRAINING
We can teach you and/or your team so you make the most out of your in-house resources.
DFY
We do it all. Strategy, emails and tech setup while you can sit and read stellar reviews.
CONSULTING
Let's work together to create the perfect onboarding process and customer journey.
TRAINING
We can teach you and/or your team so you make the most out of your in-house resources.
DFY
We do it all. Strategy, emails and tech setup while you can sit and read stellar reviews.
About Us
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Veronica Cinelli
Founder, CEO, CMO
I am Veronica, and I am the founder of One Email Away.
Born as a techie, I added digital marketing to the equation 10 years ago.
Tech can change business processes for the better, but the learning curve can be problematic and expensive.
Working in huge corporations (State Street Bank, Etro, Calvin Klein Beauty, BCC) gave me a global perspective on the relationship between users and tech.
Now, I help SAAS companies go from free trials to loyal customers with a mind-blowing onboarding and training process.
I live in Italy, with my husband and two beautiful dogs, in a forest house up a mountain, and I manage my agency in the UK from here.
Laptop life at its best!
Matt Ratliff
System Engineer
I am Matt, an online digital marketer. I am currently making my mark on the internet as a tech expert and marketing strategist.
I help entrepreneurs solve tech problems, create processes that automate much of their business, and align their marketing efforts with their dream clients.
My tech background goes back more than twenty years, during which time I served as a Senior Network Engineer supporting clients all over the world.
My dedication to this field cultivated my keen sense of problem-solving and made me among the most sought-after individuals in the country.
Today, I work alongside my wife, Grace, in our beautiful home in East Tennessee, building sales funnels, providing email deliverability services, and architecting automations for entrepreneurs.
Platforms we are partnered with
